RETURNS + EXCHANGES POLICY

RETURNS + EXCHANGES

We work tirelessly to make the best hunting apparel and gear in the world, and it’s important to us that you’re 100% confident in your purchase. If for any reason you’re not, whether size, color, or fit, we want to make it as easy as possible to get it right. We’ll accept returns on any purchases (with a few exceptions noted) within 30 days of the order date. We do require that all items being returned are unworn (aside from trying it on), unwashed, and with all original tags attached. Items must also be free of any odor, stains, and animal hair or parts of any kind to be eligible for a return.

RETURNS FOR REFUND

If you’d like to make a return, first step is to shoot us an e-mail at returns@canisathlete.com (make sure to include your order number), and notify our team of the return and reason. Next, we are going to need the gear back. Simply, take the return to a FEDEX or UPS store and ship to address below.  Be sure to send us your return tracking number.  Without it we can not issue a credit.  Once the items are received, we’ll process the refund within 5-7 business days to the original form of payment. It may take another 2-3 business days for your bank to issue the credit.

EXCHANGES

If the item didn't fit and/or you want to exchange for something else, the first step is to send an email to our team at returns@canisathlete.com.  Please include your order number and reason for the exchange.  Next, you will need to get on our website and re-order the items you want. This will ensure that the item(s) you want to exchange for don’t go out of stock while the exchange is in process. As soon as we receive the new order, we’ll get to work on getting your new gear out the door.  Last, take the items you want to return to a FEDEX or UPS store and ship to the address below.  Be sure to send us your return tracking number.  Without it we can not issue a credit.  We will process your refund for the old gear as soon as we receive it. Note: All “Final Sale” and Outlet purchases are final and cannot be returned. Undergarments cannot be returned. Pro Program returns will be issued a store credit.

WRONG ITEMS SHIPPED

We have the best fulfillment and logistics team in the business, but even we make a mistake every now and then.  If you receive the wrong item, please let our team know by immediately emailing returns@canisathlete.com.  Please include your order number in the subject line and detail the nature of the mistake.  Second, please place a new order for the correct gear you need.  Next, our Customer Service Team will send you a pre-paid shipping label to get the items back to our warehouse.  Once we receive the items back in our warehouse, we will inspect and issue a refund for the original order. 

RETURN ADDRESS

If you are returning/exchanging, please ship the items to:

Canis 

2049 East Joyce Blvd, Suite 200

Fayetteville, AR 72703